Specialist Pharmacy

Pharmacy Policies

Specialist Pharmacy Privacy Notice

This notice explains why personal data is collected about you, the ways in which the data might be used and the rights that you have with regards to the usage of your personal data.

Why we collect personal data from you
At Specialist Pharmacy, we aim to provide the highest quality customer service. To do this we must collect and use your personal details, including sensitive details about your medication. Without this information, it would be almost impossible to deliver the quality medication, treatment and customer service you expect. We use your personal data to deliver services including notifications of when your prescriptions arrive, repeat prescriptions and regular updates on when your medication will be delivered.

What types of personal data do we collect?
Depending on the nature of your prescriptions and treatment, we may collect general personal data such as your name, contact details and banking details. We may also collect sensitive information about your prescription history and clinical treatment.

Under what basis do we use your personal data?

In most cases we use your personal data because you ask us to do so, in other words, you give us permission. There are times where you may need to give us specific permission. Where your consent is required, we will provide you with all the details you require in order to make your decision. Sometimes we may be asked by legal authorities to process your personal data and at other times, it might be in order to protect your vital interests.

Where do we obtain your personal data from?
In most cases we collect your personal data directly from you. There are times where we might need get information from your GPs or healthcare professionals such as your name, address, date of birth and your prescription.

Who might we share your personal data with?
We may need to share your personal data with health authorities and your GP or healthcare practitioner. Before any of your personal data can be sent outside the EU, we must comply with strict conditions as laid down by the law.

How we look after your personal data
We respect the fact that the personal data belongs to you. We have a duty to keep your information confidential, secure and accurate. We do not keep your personal data for any longer than is necessary for the purpose for which we collected the data. Where we need to further use your personal data, we ensure that it is legal for us to do so and when we need to store your data we take measures to ensure that you or other customers cannot be identified through simply accessing those files.

What are your rights as a customer?

There is an EU law that protects your personal data and it’s called the General Data Protection Regulation (GDPR). We must ensure that when you ask about your personal data we respond promptly to your request. You have the rights to have your data corrected or removed or transferred to another service provider and also to ask that we stop using your data. You have the right not to be subject to decisions that were made purely by machine, unless certain conditions apply.

Where you have previously given your consent, you have the right to have that consent removed, unless a legal authority prevents us from doing this. You have the right not to be pestered by nuisance email or tele-marketing.
You also have the right to be informed of certain security incidents which might have an impact on you. You have the right to raise a complaint with the data protection authority (supervisory authority). Please find their details below. Should you require access to your personal data you may make the request by contacting us directly at Specialist Pharmacy at info@specialist-pharmacy.com.

Our Data Protection Authority
Information Commissioner’s Office Wycliffe House
Water Lane, Wilmslow
Cheshire SK9 5AF
Local – 0303 123 1113 Textphone – 01625 545860 international.team@ico.org.uk +44 1625 545 745 www.ico.org.uk

IP Addresses and Cookies
We may collect information about your IP address in order to maintain a safe environment for our users. We may analyse details of your visits to our site, including, but not limited to, traffic data, location data and other communication data and the resources that you access.

We may obtain information about your usage of the website by using a cookie file.

Websites use cookies to make the browsing experience more efficient, and to help you use websites to their full potential. Cookies are a small text file that is transferred to your hard drive or the internal memory of your mobile device.

What do our cookies do?

They help you to personalise your experience with our site, allowing you to engage with us. They allow us to track affiliate activity. Some merchants pay commission when you go to their site from site. You can see more information on this on our about page.

Our cookies do not share any of your personal data with us, and we would never use any information derived from cookies to try to identify anybody. We will never share any data with third parties.

By using Specialist Pharmacy website, you agree to the guidelines set out in our policy. If you want to find out more about cookies or if you want to know how to delete or control the cookies that are stored on your computer you can visit AboutCookies.org